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Return, Refund & Lost/Stolen Policy
Refund Policy
There are no refunds due to every item is made to order. If you receive any damaged item while in transit, please reach out to us via email at customerservice@souniquehands.com, You may be requested to provide photos of the damaged item and the box/packaging. You may be required to retain the box/packaging if proof of damage is required.
**Note that any damage must be reported to our shop within 24 hours of the package arriving to delivery location.
Returns
Due to the custom nature of the item we do not accept returns, or exchanges after delivery. We ask that you communicate any specific requests through our message conversation during the order process. We only know about a preference or request if you specify it in your message. We will always do our best to accommodate your requests!
Lost or Theft
So Unique Hands is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen-- all circumstances which are beyond our control. Once we hand your item over to the shipping carrier it is their responsibility to deliver the item-- please contact the shipping carrier directly regarding delays or lost packages. If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with
your local police department.
Privacy Policy
So Unique Hands, LLC uses cookies and similar technologies to give you a better experience, enabling things like: basic site functions, ensuring secure, safe transactions, secure account login, remembering account, browser, regional preferences, remembering privacy and security settings, analyzing site traffic and usage, personalized search, content, and recommendations, helping sellers understand their audience, showing relevant, targeted ads on and off So Unique Hands, LLC
Required Cookies & Technologies
Some of the technologies we use are necessary for critical functions like security and site integrity, account authentication, security and privacy preferences, internal site usage and maintenance data, and to make the site work correctly for browsing and transactions.
Advertising
To enable customized advertising (like interest-based ads), we may share your data with our marketing and advertising partners using cookies and other technologies. Those partners may have their own information they’ve collected about you. Turning off the customized advertising setting won’t stop you from seeing So Unique Hands, LLC ads, but it may make the ads you see less relevant or more repetitive.
Customized advertising may be considered a “sale” or “sharing” of information under California and other state privacy laws, and you may have a right to opt out.